4/12/2023 0 Comments Handshaker mac costIf the technician says, "OK, well I can get an ATM ping to your line so it looks like a faulty unit, we'll ship you another one", then you're done. If the technician then says, "OK sir, and have you tried restarting the computer?", then you know you're dealing with an idiot. I have no DNS and no ping to a known good IP." The computer can connect to the modem just fine. The VCI and VPI settings look like they're correct, they're 0/35. "Hi, I'm having a weird problem with this DSL connection, it's a new connection and I've got a sync/no-surf on the modem. When calling, tell the technician everything you've already done to diagnose / troubleshoot the problem, using whatever terminology you're comfortable with: The "geek handshake" is far simpler, and more informative. I am a brilliant electrical engineer that doesn't understand software at all and I have a huge chip on my shoulder too -> FizzBin I am a brilliant electrical engineer -> FizzBin I advised IEEE on ethernet communications -> FizzBin I know what an ethernet card is -> FizzBin I've worked on both sides of tech support, and simply saying "FizzBin" or any other silly phrase doesn't give either party any actual information about the other's knowledge. But that's expensive, so big companies will never go for it. This sort of person can usually figure out the competence level of the guy on the other end without some special code-word, if they're smart about it. What *would* be nice is if companies stopped outsourcing their support, or at least hired support people with some technical and problem-solving skill that are allowed to use their own judgment to fix problems. And these people are typically given a lot of incentive to not escalate the call if they can help it. Nice idea, but it fails in the real world.ġ) Everyone thinks they're above average, so everyone that knows would use the code word even if they have no right to.ġa)Even the people that *are* above average forget stupid things sometimes.Ģ) Nobody is at the same technical level, so the guy on the other side can easily overshoot or undershoot your proficiency.ģ) Unless you've got a support contract of some sort specifying a certain level of support, you'll most likely get non-technical script-following drones to start out with anyway. It's like pressing "0" at the automated teller prompt, but for geeks. "Looks like your MAC is xxxx, you've been running a torrent?"įizzbin. "Hi, Internet Tech Support.what's your issue?" I'd like my tech support experience to go like this: I don't want to have to say, "Hey, I kind of know this stuff, can we kick it up a notch?" I don't like explaining that YES, I've checked the cable, and YES, I have tried resetting the modem. I don't like feeling like it's an ego thing. I propose that " Fizzbin" skips that first hour. "So, click the start menu.type C M D and press enter. I hate that 5 minute to 5 hour long "ramp up" when I'm on the phone with any kind of technical support as they realize that we both know what we're doing. We need a word that says "I know tech" when you're on the phone with tech support, you'd just say " Fizzbin" and they'd know. This is a short post, but I think it's important.
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